FAQs B2B
It is an online platform that is exclusively for wholesale customers (Stores).
You are communicating with Natura Siberica to activate an account creation process. After the registration process is complete and the required data is reviewed, you will initially confirm your account activation by phone.
CAUTION! Once your email is declared, it CAN NOT change. Ensure that you complete this correctly. Also, choose an email address that you can keep track of as your communication with Natura Siberica staff is mainly via email.
Please check the "Spam" folder in your e-mail. If you still have a problem, do not hesitate to contact us at 2311293745 or [email protected]
Check if you fill in the fields correctly (English-Greek, upper-case). Make sure you have not forgotten the password. If you still have a problem, do not hesitate to contact us at 2311293745 or [email protected]
You can change your password as long as you log in and go to the "User Profile" field. Choose "If you wish to change your Login Code, click on" Change Security Code ", fill in the new password (2) times and click" Save
You can select the item you are interested in from the "Product Categories" list or search.
The shopping cart remains active for 1 hour from the time the first product is added to the basket. Otherwise, the products are removed from the shopping cart for safety and release reasons. For this reason, your order must be completed within 1 hour of the first product being added to your cart. Alternatively, the "favorites" option (wishlist) can be used, on the basis of which the user makes a list of their favorite products at any time and when he wishes to purchase them adds them to the shopping cart. Using the Favorites option does not assure product availability and is not replaced with the shopping cart.
You can change your account information as long as you log in and go to the "User Profile" field. Choose 'If you wish to change your Account Details, fill in only the fields you want to modify, then click' Save '. Your account details will be updated after the necessary proof of accuracy.
If you have forgotten your password, please contact us at 2311293745 or [email protected].
Step 1. Select Piraeus Bank IBAN: GR2401722620005262093373360 and enter the iban number next to your choice.
Step Two. In the name of the beneficiary, enter: SIMPLE IDEAS IKΕ
Step 3. In the amount field, enter the total amount of your order.
Step 4. In the information, fill in your name and the electronic order code.
Step 5. Send us the deposit by email at [email protected]
Your order has been invoiced and has been delivered to the shipping company that will launch its mission to your place! The shipping company undertakes to deliver your order to all areas of Greece that cover the company's transport network. For purchases over € 250 excluding taxes (VAT) there is no charge for you. However, for orders with a net value of less than € 250, you are charged for shipping costs. For deliveries within the prefecture of Thessaloniki, there is no charge for you. When delivery is made by a carrier, the products are delivered to the pavement.
How often can I place orders via the online trading platform?
If you wish to cancel your order please send an e-mail to [email protected] or call 2311293745.
If you experience any problem with your order, please contact us in the following ways:
Through the special contact form you will find here.
By phone at 2311293745 (from Monday to Friday 09:00 - 16:00).
Via e-mail at [email protected].
In this case, please contact us by e-mail [email protected] or by phone 2311293745 to solve the problem.
If you have completed your order, you can not add another product. You will need to place an order again, or contact us by phone 2311293745 to fill in the new product you want to add.
If the delivery has been delayed longer than the expected time limit, please contact us
Through the special contact form you will find here
By phone at 2311293745 (from Monday to Friday 09:00 - 16:00)
Via e-mail at [email protected]
and we will proceed to resolve the problem.
You can contact us by phone at 2311293745 (Mon - Sat 09: 00-16: 00) via the contact form or via e-mail at [email protected]. We will take care to serve you as soon as possible.
